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Our vision is to offer everyone the very best in accessible, proven mental health care. We designed our practice so that you feel seen as an individual, with personalized interventions that respect your unique story—not a one-size-fits-all solution. Every person’s journey is unique, and we are here to support you through any challenges you may face.
Contact Us
Locations
137 Montgomery Ave.
Suite 105
Boyertown, PA 19512
309 N. Washington Ave.
Bryan, TX 77803
Waco, TX 76712
Questions About Counseling
Frequently Asked Questions
How do you coordinate care with other professionals?
- We work closely with professionals—like pastors, family doctors, or previous counselors—only when it benefits you.
- Any shared details are limited to what’s needed for your care, and it always starts with your consent.
- We even welcome having someone important join you during therapy sessions to boost support and consistency.
How do you keep my therapy sessions confidential?
- Your privacy is our top priority. We only share your information with your written permission.
- After any information is shared (for professional consultations or with your insurance), we’ll let you know what was shared.
- Our commitment means we go beyond basic HIPAA standards to ensure your comfort and trust.
Are there times when you must share my information?
- Yes—in cases of concern for safety (for example, threats of harm, abuse, or suicidal thoughts), we’re legally required to share only enough to protect you or others.
- In these cases, we work to intervene as quickly as possible and will notify you when we can.
- We may also need to share information with your insurance carrier (with your consent) or for professional supervision, but always on a strictly need-to-know basis.
How do you manage confidentiality when working with minors?
- We involve key figures (teachers, pediatricians, parents) with proper written permissions and consent.
- Children’s sessions remain private—we share only general progress updates with parents.
- If sensitive topics arise and need to be shared, we encourage the child to speak with you first.
Is email a good way to contact my therapist?
- Email is fine for general information (like scheduling or address details), but keep in mind it isn’t fully secure or private.
- For discussing personal or health matters, please use our secure web portal.
- If you email, be aware that sometimes messages might not get through—so a follow-up call is a good idea for urgent matters.
What’s your policy if I need to cancel an appointment?
- We ask for 48-hour advance notice if you need to cancel or reschedule (call us at 800-689-0250).
- Late cancellations or no-shows may incur fees (typically $125).
- If you face an emergency or something beyond your control, just let us know—we understand and will do our best to work with you in light of the circumstances.
Will my insurance cover therapy?
- Many of our therapists are in-network with providers like Highmark Blue Shield, Capital Blue Cross, Aetna, and others.
- If we’re in your network, our office will bill electronically—the details depend on your deductible, copay, or coinsurance.
- If we’re not in your network, you will pay out of pocket and then can file for out-of-network benefits if available as part of your insurance plan.
- Keep in mind that once your claim is filed, some diagnostic info becomes a permanent record with your insurer, and we can’t control what happens with that data.
Do you accept Medicaid?
- We’re currently not a Medicaid provider. If Medicaid is your primary or secondary insurance, please contact our support staff to discuss your specific situation.
